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1. What is Nostale? |
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 Nostale is an online role playing game with three different character classes and up to 9 sub classes. You are recruited into nos camp to fight against the mysterious devil creatures that travel through breaches in time and space. But Soon you find out that there is more than just fighting monsters and embark on a quest to unravel the mystery behind the sleeping fernon tree and the political turmoil surrounding it. |
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2. What is Nostale Global server? |
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Nostale global server is the official Nostale International Server in English.
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3. Can I play on Nostale global from my country? |
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 We do not have any geographical filters on users. However, due to the licensing issue, players from certain countries may not connect the game. If you are facing any issues in connecting to our servers, please contact us through 1:1 contact support or report to us via support@nostale.net.
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4. I want to play but where do I start? |
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 You can start by downloading and installing the Nostale game client from here. After which you need to register for a Nostale account to connect to the server. Then launch game by clicking on the desktop icon.
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5. I want to register for a new account? |
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 You can register for a free Nostale account by filling up the registration form provided here.
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6. Where can I download the Nostale client? |
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 You can download the complete Nostale game client from the “downloads” section.
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7. I need help with installation. |
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 Please read the installation webpage(Home>Newplayer>Installation) provided along with the client.
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8. I am not able to start the game? |
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 Check if you are connected to the internet. If you are and you still cannot start the game, take a screenshot of error message if any and contact Nostale support.
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9. I don’t see any server list? |
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 If your game crashes at startup during intro movie you can try the following solutions.
i. Check if your graphic card drivers are up to date.
ii. Check if your direct X is up to date.
iii. Try a different screen resolution of Nostale.
iv. Exit other programs like media player and try.
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10. My game crashes at startup. |
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 If your game crashes at startup during intro movie you can try the following solutions.
i. Check if your graphic card drivers are up to date.
ii. Check if your direct X is up to date.
iii. Try a different screen resolution of Nostale.
iv. Exit other programs like media player and try.
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11. I am not able to see intro video. |
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 If you are not able to see any movie or video in the game you can try the following.
i. Check if your graphic card drivers are up to date.
ii. Check if your direct X is up to date.
iii. Try a different screen resolution of Nostale.
iv. Exit other programs like media player and try.
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12. There is no sound from the game. |
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 Check if your volume control is on mute.
b. In the Nostale game launcher window, click on options button. Check if sound is turned on.
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13. Is it free? |
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 Nostale is completely free to play. No subscription fee is required to play the game. The client is also completely free and we do not charge for the download. |
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14. I want to change my password. |
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 After logging into your account, click on the Change password link that appears below the welcome message. You will be asked for your secret answer. If you answer it correctly you will be allowed to change your password. |
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15. I forgot my password. |
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 Go to main page. You can see account management in quick links on the right side of main page. |
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16. My account got hacked. |
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 Report it immediately to the support team and reset your account password. |
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17. My items are missing. |
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 Report it immediately to the support team and reset your account password. |
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18. I want to speak to a GM. |
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 You can speak to a GM via mail or through 1:1 support. To get the quickest response from support team, please speak to them through 1:1 contact support. GM’s may not reply to you inside the game and hence avoid making queries or giving important information without being asked inside the game chat. |
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19. Who is a GM? |
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 GM or GAME MASTER is an official helper inside the game. They are very knowledgeable with the game and ensure a smooth gaming experience for you. Sometimes they act like a police inside the game when there is a breach to the rules of conduct. |
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20. What can I tell a GM? |
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 Everything from New Year greets to feedback and suggestions about the game. We welcome you to criticize but kindly do so without using foul or bad language. If you are questioned about certain facts pertaining to your activities online please provide the required information swiftly and correctly. |
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21. What I shouldn’t tell a GM? |
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 There are only two things you shouldn’t tell a GM.
i. Your account password. The GM will not ask for it and even if they do you have the right to resist.
ii. Your favourite swear word. Foul language will just worsen your case further so kindly refrain.
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22. I want to share my account with a friend. |
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 We strongly advise against sharing of accounts with friends, family, soulmate and whoever else that you strongly trust. We don’t question your trust but we merely see it as a vulnerability that compromises your account security. We can and may refuse certain account services if your account is known to be shared with another person. |
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23. I want buy/sell Nostale characters. |
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 We do not support this. Accounts sold/bought will be considered as shared accounts. |
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24. I want to host my own Nostale private server. |
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 It is illegal to host a Nostale server without prior permission from Entwell. Doing so can and will result in judicial proceedings against you. |
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25. I cannot login to the forum. |
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 Can you login to the game but not in the forum. If so then inform a forum mod through Nostale support. |
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26. I cannot login to the game. |
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 Try the following.
i. Check if you are connected to the internet and try again.
ii. Check if your firewall is blocking the game. If so allow access and try again.
iii. Check If your ISP or network provider is blocking access to Nostale servers.
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27. I want to learn more about the game. |
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 The game has an extensive help feature inside the game which you can call by pressing F12 anytime inside the game. You can also visit our game guides provided at the website. Apart from this dig into our forums for the latest tips and guides from none other the players themselves. |
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28. My game is very slow. |
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 Try the following.
i. Stop other downloads or background programs and try again.
ii. Check if it’s network lag or graphics lag. Contact your ISP for help with network lag. Increase your graphics memory for better game performace.
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29. I want to contact Nostale support. |
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 Contact support team through 1:1 contact support or send a mail to support@nostale.net to contact us. To get quickest response, please contact us through 1:1 contact support. |
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30. What are the system requirements? |
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 The system requirements are like these.
| Requirements to install Game client |
| H/W |
Recommended |
Minimum |
| CPU |
Pentium3 800Mhz |
Pentium3 500Mhz |
| RAM |
512MB |
256MB |
| Graphics |
GeForce2MX / Radeon 8500 |
Riva TNT / Radeon 7000+ |
| Available HDD |
1.2GB |
800MB |
| OS |
Windows XP |
Windows 2000 |
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31. Do I need internet to play Nostale? |
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 Yes. An internet connection is mandatory to play Nostale. The moment you disconnect from the internet you will be disconnected from the server and any changes that your character may do will not be updated on the server. |
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32. What is scamming? |
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 Scamming is a form of cheating in online games. For example fixing a deal for a certain item and then exchanging the wrong item. This is strictly prohibited in Nostale. Scammers will be punished. |
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33. What is spamming? |
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 Spamming is continuously sending out text messages in a chat window in quick successions and often with repetitive content. This is strictly prohibited in Nostale. Spammers will be penalized. |
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34. How do I report a bug? |
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 Take a screenshot by pressing your “print screen” button. You will find the image file stored in the game directory. Post a message with the screenshot in 1:1 contact support or send a mail to us with the screenshot and any additional information you can provide to us explaining the bug. |
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35. How do I take screenshots? |
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 You can take a screenshot by pressing the “print screen” button your keyboard. |
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36. How do I make my own Nostale movie? |
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 Download a screen capture software like FRAPS. Start FRAPS, log into Nostale and play the game. The game will be recorded at the location specified in FRAPS. You can then upload it to popular movie sharing websites like www.youtube.com . Then share the link with our community. |
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